Mindful Listening (HBR Emotional Intelligence Series)
Read 22 reviews from the world’s largest community for readers. Listening is a critical skill for leaders and managers alike, but it’s not as easy as it so…
✒ Books read in 2022 #16
WHAT:
- Good listening is much more than being silent while the other person talks.
- Good listening includes interactions that build up a person’s self-esteem.
- Good listening is a cooperative conversation in which feedback flows smoothly in both directions with neither party becoming defensive.
- Good listeners tend to make suggestions.
WHY:
- As your role grows in scale and influence, so must your ability to listen.
- Multitasking and listening are incompatible. To create meaningful connections, we need to silence our inner voices and be fully present. Listening is like a muscle that requires training to improve.
- The best way to sway other is not to tell them your answer, but to arrive at an answer together.
HOW:
- Give 100% of your attention, or do not listen.
- Don’t interrupt.
- Don’t judge or evaluate.
- Don’t impose your solutions.
- After the conversation, reflect on your listening.
- If you can’t clear your mind from internal and external noise, you may need to postpone the conversation.