✒ Books read in 2022 #16

WHAT:

  • Good listening is much more than being silent while the other person talks.
  • Good listening includes interactions that build up a person’s self-esteem.
  • Good listening is a cooperative conversation in which feedback flows smoothly in both directions with neither party becoming defensive.
  • Good listeners tend to make suggestions.

WHY:

  • As your role grows in scale and influence, so must your ability to listen.
  • Multitasking and listening are incompatible. To create meaningful connections, we need to silence our inner voices and be fully present. Listening is like a muscle that requires training to improve.
  • The best way to sway other is not to tell them your answer, but to arrive at an answer together.

HOW:

  • Give 100% of your attention, or do not listen.
  • Don’t interrupt.
  • Don’t judge or evaluate.
  • Don’t impose your solutions.
  • After the conversation, reflect on your listening.
  • If you can’t clear your mind from internal and external noise, you may need to postpone the conversation.